Certified Out-of-Court Settlement Body acc. to Art. 21 DSA
We solve Disputes. Fair, Fast, and Free.
Stages of Dispute Settlement:
You have a Conflict with an Online-Platform
The Online-Platform issues a decision of which you disagree with, either concerning your content or product, or someone elses content or product that you complained against.
You file a Claim at ADROIT.
You hence submit your Claim to ADROIT, by filling out our webform. Our Services are free of charge for you. You will receive notifications when you successfully submit your claim, and as soon as we forward it to the provider of the online-platform, after conducting a preliminary assessment.
Online-Platform submits Response
After filing your claim, the provider of the online-platform has two weeks time to issue a response.
Legal Assessment
Our Case-Decision-Makers evaluate your claim and make a settlement decision.
Decision Time!
ADROIT provides the settlement Decision to you, as well as to the provider of the online-platform.
ADROIT is licensed to provide Dispute Resolution Services across the whole European Unions Market.
Our certification to provide dispute resolution services is not restricted to Malta or any other Member-State. ADROIT is entitled to resolve disputes across the whole European Market, regardless of the registered office of the Provider of the Online-Platform or the place of residence of the User.
“We are honoured to be the first company licensed in the EU to provide Out-of-Court Settlement services under the DSA. This milestone underscores our dedication to promoting fairness, transparency, and efficiency in the digital space. Our OOC services will play a pivotal role in helping online platforms navigate the new regulatory landscape and foster greater trust with their users.”
On 12th July 2024, RGOAL LTD., a leading innovator in digital dispute resolution, is proud to announce that it is the first organisation in the EU to be certified as an Out-of-Court Settlement (OOC) provider by the Malta Communications Authority, the Digital Services Coordinator in Malta, under Art. 21 of the Digital Services Act (DSA), authorising it to settle disputes between providers of online Platforms and the recipients of their services throughout the European Union.
Applicable as of 17th of February 2024, the Digital Services Act, a landmark regulation aimed at creating a safer and more accountable online environment, introduces a range of new requirements for digital services operating within the EU. One of the key provisions of the DSA is the establishment of a framework for Out-of-Court Settlements to handle disputes between users and online platforms efficiently and fairly.
ADROIT is an initiative of RGoal Ltd.
Online Platforms offering their services within the European Union can fulfill their legal obligation according to Art. 21 of the Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) of providing their customers with access to an Alternative Dispute Resolution by subscribing to the ADROIT services. Providers of Online-Platforms and Online-Marketplaces that are obliged by the Digital Services Act can submit to our ADR services ad-hoc or on a subscription basis. For details please contact us at: stockhausen@rgoal.org
Mandatory Dispute Resolution under Art 21 of the Digital Services Act
Under Art. 21 of the DSA, certain online platforms are now required to offer Out-of-Court Settlement options for resolving disputes that arise from their services. This requirement is designed to ensure that users have accessible and effective means to resolve conflicts without resorting to lengthy and costly court proceedings. The OOC mechanism is particularly crucial for:
- Consumer Protection: Ensuring that users can resolve issues related to content moderation, account suspensions, and other service-related disputes in a timely manner.
- Transparency and Accountability: Providing a transparent process that holds digital service providers accountable for their actions.
- Efficiency: Reducing the burden on judicial systems by providing alternative dispute resolution mechanisms online that avoid complex and protected transnational proceedings and are thus quicker and less formal.
While the DSA came into force already in 2022 and the EU Commission started enforcement action against several Very Large Online Platforms (VLOPs), so far none of the companies could comply with the OOC requirement due to the lack of any certified OOC body in the EU. This has now changed with the certification of RGOAL.
FAQ
What are ADROITs Areas of Expertise?
ADROIT will settle disputes, free of charge for the user, based on proven expertise in the fields:
- Online shopping and online booking platforms
- Content sharing and content driven marketing-platforms
- Crowdfunding and P2P lending
- Web3, Defi, NFT and fintech platforms and protocols
- Gaming, gambling and betting platforms
- B2B, B2C and P2P trading platforms and marketplaces
Can I submit a Claim regardless of my Country of Residence?
Our certification to provide dispute resolution services is not restricted to any EU Member-State. ADROIT is entitled to resolve disputes across the whole European Market, regardless of the registered office of the Provider of the Online-Platform or the place of residence of the User.
Your Country of Residence is irrelevant, you can complain regardless of where you life. Inside or outside the European Union.
How long does it take for ADROIT to process my Claim?
ADROIT is legally obliged to process your Claim in 90 days or less. However, we are a lot faster. After sending your Claim you will usually receive the final decision three weeks after submission.
Who pays for the Settlement-Procedure?
According to Art. 21 DSA, the provider of the Online-Platform has to bear the cost of the Proceedings.