Certified Out-of-Court Settlement Body acc. to Art. 21 DSA
We solve Disputes. Fair, Fast, and Free.
Stages of Dispute Settlement:
You have a Conflict with an Online-Platform
The Online-Platform issues a decision of which you disagree with, either concerning your content or product, or someone elses content or product that you complained against.
You file a Complaint at ADROIT.
You hence submit your Complaint to ADROIT, by filling out our webform. Our Services are free of charge for you. You will receive notifications when you successfully submit your complaint, and as soon as we forward it to the provider of the online-platform, after conducting a preliminary assessment.
Online-Platform submits Response
After filing your complaint, the provider of the online-platform has two weeks time to issue a response.
Legal Assessment
Our Case-Decision-Makers evaluate your complaint and make a settlement decision.
Decision Time!
ADROIT provides the settlement Decision to you, as well as to the provider of the online-platform.
ADROIT is certified to provide Dispute Resolution Services in the entire European Union.
Our certification to provide dispute resolution services is not restricted to Malta or any other Member-State. ADROIT is entitled to resolve disputes across the whole European Market, regardless of the registered office of the Provider of the Online-Platform or the place of residence of the User.
“We are honoured to be the first company certified in the EU to provide Out-of-Court Settlement services under the DSA. This milestone underscores our dedication to promoting fairness, transparency, and efficiency in the digital space. Our OOC services will play a pivotal role in helping online platforms navigate the new regulatory landscape and foster greater trust with their users.”
FAQ
When can I file a Complaint?
You can file Complaints against moderation decisions of online-platforms. This includes:
i. Decisions whether or not to remove or disable access to or; restrict visibility of the information
ii. Decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients;
iii. Decisions whether or not to suspend or terminate the recipients’ account;
iv. Decisions whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients.
If you come across any form of content that is illegal or is violating community guidelines, you can file a Claim with ADROIT. Same counts, if your content is removed and you think that your content does not violate any regulations.
Can I submit a Complaint regardless of my Country of Residence?
ADROITs certification to provide dispute resolution services is not restricted to any EU Member-State. ADROIT is entitled to resolve disputes across the whole European Market, regardless of the registered office of the Provider of the Online-Platform or the place of residence of the User.
Irrespective of your Country of Residence, you can complain to ADROIT, regardless of where you life, inside or outside the European Union. Residence of the Compainant is not an admissibility criteria. However, your claim needs to have a substantial connection to the EU, which is an admissibility criteria.
What does the criteria of a "substantial connection" mean in practice?
- If you live insides the EU, your claims have a substantial connection to the EU as a rule.
- If you live outside the EU, you must demonstrate a substantial connection between your claim and the European Union. This is given, when you are a content provider whos viewers or readers are living in the EU, or when you are developing apps aiming at the European Market. Those are merely examples. ADROIT will evaluate on a case-by-case basis, whether your Complaint has a substantial connection to the EU.
Who pays for the Settlement-Procedure?
According to Art. 21 DSA, the provider of the Online-Platform has to bear the cost of the Proceedings. The User will not be charged for ADROITs Dispute Settlement.
How long does it take for ADROIT to process my Complaint?
ADROIT is legally obliged to process your Complaint in 90 days or less. However, we are a lot faster. After sending your Complaint you will usually receive the final decision three weeks after submission.