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global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][dsm_card_carousel_child title=\u00a0\u00bbInd\u00e9pendance\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/cropped-Bildschirmfoto-2024-07-14-um-13.25.46.png\u00a0\u00bb image_background_animation=\u00a0\u00bbzoom_in\u00a0\u00bb use_overlay=\u00a0\u00bbon\u00a0\u00bb overlay_color=\u00a0\u00bbrgba(255,204,0,0.33)\u00a0\u00bb use_icon=\u00a0\u00bboff\u00a0\u00bb button_text=\u00a0\u00bbR\u00e8glement int\u00e9rieur\u00a0\u00bb button_url_new_window=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFCC00&Prime; background_enable_color=\u00a0\u00bbon\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#001E77&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_button=\u00a0\u00bboff\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime; parent_stretch_image=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p>ADROIT vise \u00e0 fournir une d\u00e9cision de r\u00e8glement \u00e9quitable et rapide dans le meilleur int\u00e9r\u00eat de toutes les parties.<\/p>\n<p>[\/dsm_card_carousel_child][dsm_card_carousel_child title=\u00a0\u00bbExpertise\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/Black-logo-no-background.png\u00a0\u00bb image_background_animation=\u00a0\u00bbzoom_in_n_rotate\u00a0\u00bb use_overlay=\u00a0\u00bbon\u00a0\u00bb overlay_color=\u00a0\u00bbrgba(0,43,170,0.16)\u00a0\u00bb use_icon=\u00a0\u00bboff\u00a0\u00bb button_text=\u00a0\u00bbPrenez contact avec nous\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/contact\/\u00a0\u00bb button_url_new_window=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#DCEBFE\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#001E77&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_button=\u00a0\u00bboff\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime; parent_stretch_image=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p>ADROIT poss\u00e8de une expertise reconnue en ce qui concerne tous les conflits avec les plateformes commerciales en ligne.<\/p>\n<p>[\/dsm_card_carousel_child][dsm_card_carousel_child title=\u00a0\u00bbGratuit pour les utilisateurs\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/paralegal-05-1.jpg\u00a0\u00bb image_background_animation=\u00a0\u00bbzoom_out_n_rotate\u00a0\u00bb use_overlay=\u00a0\u00bbon\u00a0\u00bb overlay_color=\u00a0\u00bbrgba(255,204,0,0.42)\u00a0\u00bb use_icon=\u00a0\u00bboff\u00a0\u00bb button_text=\u00a0\u00bbD\u00e9poser une r\u00e9clamation\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/deposer-une-reclamation\/\u00a0\u00bb button_url_new_window=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#001E77&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_button=\u00a0\u00bboff\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime; parent_stretch_image=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p>ADROIT ne per\u00e7oit pas de frais de la part des utilisateurs qui d\u00e9posent une plainte contre les plateformes en ligne.<\/p>\n<p>[\/dsm_card_carousel_child][dsm_card_carousel_child title=\u00a0\u00bbPremi\u00e8re certification dans l&#039;UE\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/EU-Sterne.png\u00a0\u00bb image_background_animation=\u00a0\u00bbzoom_in_n_rotate\u00a0\u00bb use_overlay=\u00a0\u00bbon\u00a0\u00bb overlay_color=\u00a0\u00bbrgba(220,235,254,0.48)\u00a0\u00bb use_icon=\u00a0\u00bboff\u00a0\u00bb button_text=\u00a0\u00bbEn savoir plus\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/a-propos-de-nous\/\u00a0\u00bb button_url_new_window=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#001E77&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_button=\u00a0\u00bboff\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime; parent_stretch_image=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p>ADROIT est le premier organisme de r\u00e8glement extrajudiciaire des litiges \u00e0 \u00eatre certifi\u00e9 dans l&rsquo;Union europ\u00e9enne.<\/p>\n<p>[\/dsm_card_carousel_child][\/dsm_card_carousel][dsm_icon_divider use_icon=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/dsm_icon_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||100px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbLes \u00e9tapes du r\u00e8glement des diff\u00e9rends :\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][dsm_content_timeline dsm_responsive_style=\u00a0\u00bbleft\u00a0\u00bb dsm_card_arrow=\u00a0\u00bbon\u00a0\u00bb dsm_tree_animation=\u00a0\u00bbon\u00a0\u00bb dsm_image_lightbox=\u00a0\u00bbon\u00a0\u00bb dsm_pointer_bg_color=\u00a0\u00bb#FFCC00&Prime; dsm_pointer_active_bg_color=\u00a0\u00bb#002BAA\u00a0\u00bb dsm_pointer_active_icon_color=\u00a0\u00bb#FFCC00&Prime; dsm_tree_bg_color=\u00a0\u00bb#ffcc00&Prime; dsm_tree_active_bg_color=\u00a0\u00bb#002BAA\u00a0\u00bb dsm_tree_width=\u00a0\u00bb6px\u00a0\u00bb dsm_icon_color=\u00a0\u00bb#FFCC00&Prime; admin_label=\u00a0\u00bbProcedure Outline\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#001E77&Prime; content_text_align=\u00a0\u00bbleft\u00a0\u00bb content_text_color=\u00a0\u00bb#002BAA\u00a0\u00bb button_rel=\u00a0\u00bboff|off|off|off|off\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb animation_style=\u00a0\u00bbfold\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_fold=\u00a0\u00bb22%\u00a0\u00bb border_color_all_pointer_border=\u00a0\u00bb#FFFFFF\u00a0\u00bb border_style_all_pointer_border=\u00a0\u00bbdotted\u00a0\u00bb border_width_all_card_border=\u00a0\u00bb1px\u00a0\u00bb border_color_all_card_border=\u00a0\u00bb#FFCC00&Prime; border_style_all_card_border=\u00a0\u00bbridge\u00a0\u00bb box_shadow_style_pointer_shadow=\u00a0\u00bbpreset1&Prime; box_shadow_color_pointer_shadow=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][dsm_content_timeline_child dsm_use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf556;||fa||400&Prime; dsm_title=\u00a0\u00bbVous avez un conflit avec une plateforme en ligne\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>La plate-forme en ligne prend une d\u00e9cision avec laquelle vous n&apos;\u00eates pas d&apos;accord, soit concernant votre contenu ou votre produit, soit concernant le contenu ou le produit de quelqu&apos;un d&apos;autre contre lequel vous vous \u00eates plaint.<\/p>\n<p>\u00a0\u00bb dsm_use_pointer_element=\u00a0\u00bbon\u00a0\u00bb dsm_point_font_icon=\u00a0\u00bb&#xf556;||fa||400&Prime; dsm_horizontal_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_scaling=\u00a0\u00bb0|50|50|100|90%|100|90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime;][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf1d8;||fa||400&Prime; dsm_title=\u00a0\u00bbVous d\u00e9posez une r\u00e9clamation aupr\u00e8s d&#039;ADROIT.  \u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>Vous pouvez donc soumettre votre r\u00e9clamation \u00e0 ADROIT en remplissant notre formulaire en ligne. Nos services sont gratuits pour vous. Vous recevrez des notifications lorsque vous aurez soumis votre r\u00e9clamation avec succ\u00e8s, et d\u00e8s que nous l&apos;aurons transmise au fournisseur de la plateforme en ligne, apr\u00e8s avoir proc\u00e9d\u00e9 \u00e0 une \u00e9valuation pr\u00e9liminaire.  <\/p>\n<p>\u00a0\u00bb dsm_use_pointer_element=\u00a0\u00bbon\u00a0\u00bb dsm_point_font_icon=\u00a0\u00bb&#xf1d8;||fa||400&Prime; button_text=\u00a0\u00bbD\u00e9posez votre demande\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/deposer-une-reclamation\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFCC00&Prime; scroll_scaling=\u00a0\u00bb0|50|50|100|90%|100|90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime;]<\/p>\n<p>Vous pouvez donc soumettre votre r\u00e9clamation \u00e0 ADROIT en remplissant notre formulaire en ligne. Nos services sont gratuits pour vous. Vous recevrez des notifications lorsque vous aurez soumis votre r\u00e9clamation avec succ\u00e8s, et d\u00e8s que nous l&rsquo;aurons transmise au fournisseur de la plateforme en ligne, apr\u00e8s avoir proc\u00e9d\u00e9 \u00e0 une \u00e9valuation pr\u00e9liminaire.    <\/p>\n<p>[\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf122;||fa||900&Prime; dsm_title=\u00a0\u00bbLa plate-forme en ligne soumet sa r\u00e9ponse\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>Apr\u00e8s avoir d\u00e9pos\u00e9 votre demande, le fournisseur de la plateforme en ligne dispose d&apos;un d\u00e9lai de deux semaines pour vous r\u00e9pondre.<\/p>\n<p>\u00a0\u00bb dsm_use_pointer_element=\u00a0\u00bbon\u00a0\u00bb dsm_point_font_icon=\u00a0\u00bb&#xf122;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_scaling=\u00a0\u00bb0|50|50|100|90%|100|90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime;][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf515;||fa||900&Prime; dsm_title=\u00a0\u00bb\u00c9valuation juridique  \u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>Nos d\u00e9cideurs \u00e9valuent votre demande et prennent une d\u00e9cision de r\u00e8glement.<\/p>\n<p>\u00a0\u00bb dsm_use_pointer_element=\u00a0\u00bbon\u00a0\u00bb dsm_point_font_icon=\u00a0\u00bb&#xf516;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_scaling=\u00a0\u00bb0|50|50|100|90%|100|90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime;][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf0e3;||fa||900&Prime; dsm_title=\u00a0\u00bbC&#039;est l&#039;heure de la d\u00e9cision !\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>ADROIT vous fournit la d\u00e9cision de r\u00e8glement, ainsi qu&apos;au fournisseur de la plateforme en ligne.<\/p>\n<p>\u00a0\u00bb dsm_use_pointer_element=\u00a0\u00bbon\u00a0\u00bb dsm_point_font_icon=\u00a0\u00bb&#xf0e3;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_scaling=\u00a0\u00bb0|50|50|100|90%|100|90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parent_header_level=\u00a0\u00bbh3&Prime;][\/dsm_content_timeline_child][\/dsm_content_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#DCEBFE\u00a0\u00bb custom_margin=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb background_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; admin_label=\u00a0\u00bbRang\u00e9e\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbADROIT est autoris\u00e9 \u00e0 fournir des services de r\u00e8glement des litiges sur l&#039;ensemble du march\u00e9 des Unions europ\u00e9ennes.  \u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|73px||||\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|100px|0px|||\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb inline_fonts=\u00a0\u00bbAbel\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-family: Abel; font-weight: normal; font-size: large;\">Notre certification pour fournir des services de r\u00e9solution des litiges n&rsquo;est pas limit\u00e9e \u00e0 Malte ou \u00e0 tout autre \u00c9tat membre. ADROIT est habilit\u00e9 \u00e0 r\u00e9soudre les litiges sur l&rsquo;ensemble du march\u00e9 europ\u00e9en, quel que soit le si\u00e8ge social du fournisseur de la plateforme en ligne ou le lieu de r\u00e9sidence de l&rsquo;utilisateur.   <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/EU-Sterne.png\u00a0\u00bb title_text=\u00a0\u00bbUE Sterne\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb scroll_scaling_enable=\u00a0\u00bbon\u00a0\u00bb scroll_scaling=\u00a0\u00bb0|50|66|100|70%|250%|100&Prime; scroll_scaling_tablet=\u00a0\u00bb0|50|66|100|70%|150%|100&Prime; scroll_scaling_phone=\u00a0\u00bb0|50|66|100|70%|120%|100&Prime; scroll_scaling_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbJan Stockhausen, PDG\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/Bildschirmfoto-2024-07-15-um-00.01.28.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400; font-size: large;\">\u00ab\u00a0Nous sommes honor\u00e9s d&rsquo;\u00eatre la premi\u00e8re entreprise autoris\u00e9e dans l&rsquo;UE \u00e0 fournir des services de r\u00e8glement extrajudiciaire des litiges dans le cadre de l&rsquo;Autorit\u00e9 de r\u00e9gulation des march\u00e9s financiers. Cette \u00e9tape souligne notre volont\u00e9 de promouvoir l&rsquo;\u00e9quit\u00e9, la transparence et l&rsquo;efficacit\u00e9 dans l&rsquo;espace num\u00e9rique. Nos services de r\u00e8glement extrajudiciaire joueront un r\u00f4le essentiel en aidant les plateformes en ligne \u00e0 naviguer dans le nouveau paysage r\u00e9glementaire et \u00e0 renforcer la confiance de leurs utilisateurs.\u00a0\u00bb<\/span><\/p>\n<p>[\/et_pb_testimonial][et_pb_divider _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#F4F4F4&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#dcebfe 0%|#002baa 100%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbFAQ\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#002BAA\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][dsm_faq dsm_make_accordion_toggle=\u00a0\u00bbon\u00a0\u00bb dsm_enable_schema_markup=\u00a0\u00bbon\u00a0\u00bb dsm_open_bg_color=\u00a0\u00bb#FFCC00&Prime; dsm_use_image=\u00a0\u00bbon\u00a0\u00bb dsm_open_font_icon=\u00a0\u00bb&#x50;||divi||400&Prime; dsm_animate_icon=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#001E77&Prime; closed_header_text_color=\u00a0\u00bb#002BAA\u00a0\u00bb content_text_color=\u00a0\u00bb#002BAA\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_color_all_dsm_toggle_open_border=\u00a0\u00bb#001E77&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][dsm_faq_child dsm_title=\u00a0\u00bbQuand puis-je d\u00e9poser une plainte ?\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Vous pouvez d\u00e9poser une plainte contre les d\u00e9cisions de mod\u00e9ration des plateformes en ligne. Il s&apos;agit notamment de : <\/p>\n<p><span>i. D\u00e9cisions de supprimer ou de d\u00e9sactiver l&apos;acc\u00e8s aux informations ou d&apos;en restreindre la visibilit\u00e9 <\/span><br \/><span>ii. La d\u00e9cision de suspendre ou de mettre fin \u00e0 la fourniture du service, en tout ou en partie, aux destinataires ;<\/span><br \/><span>iii. La d\u00e9cision de suspendre ou de r\u00e9silier le compte du destinataire ;<\/span><br \/><span>iv. D\u00e9cisions de suspendre, de r\u00e9silier ou de restreindre la capacit\u00e9 de mon\u00e9tiser les informations fournies par les destinataires.<\/span><\/p>\n<p>Si vous tombez sur un contenu ill\u00e9gal ou qui enfreint les lignes directrices de la communaut\u00e9, vous pouvez d\u00e9poser une r\u00e9clamation aupr\u00e8s d&apos;ADROIT. Il en va de m\u00eame si votre contenu est supprim\u00e9 et que vous pensez qu&apos;il n&apos;enfreint aucune r\u00e8gle. <\/p>\n<p>\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parentOrderClass=\u00a0\u00bbdsm_faq_0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/dsm_faq_child][dsm_faq_child dsm_title=\u00a0\u00bbPuis-je d\u00e9poser une demande d&#039;indemnisation quel que soit mon pays de r\u00e9sidence ?\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p><span><\/span><\/p>\n<p><span>La certification d&apos;ADROIT pour fournir des services de r\u00e8glement des litiges n&apos;est pas limit\u00e9e \u00e0 un \u00c9tat membre de l&apos;UE. ADROIT est habilit\u00e9 \u00e0 r\u00e9soudre les litiges sur l&apos;ensemble du march\u00e9 europ\u00e9en, quel que soit le si\u00e8ge social du fournisseur de la plateforme en ligne ou le lieu de r\u00e9sidence de l&apos;utilisateur.   <\/span><\/p>\n<p><span>Ind\u00e9pendamment de votre pays de r\u00e9sidence, vous pouvez d\u00e9poser une plainte aupr\u00e8s d&apos;ADROIT, quel que soit votre lieu de r\u00e9sidence, \u00e0 l&apos;int\u00e9rieur ou \u00e0 l&apos;ext\u00e9rieur de l&apos;Union europ\u00e9enne. La r\u00e9sidence du plaignant n&apos;est pas un crit\u00e8re d&apos;admissibilit\u00e9. Cependant, votre r\u00e9clamation doit avoir un <em><strong>lien substantiel<\/strong><\/em> avec l&apos;UE, ce qui est un crit\u00e8re de recevabilit\u00e9.  <\/span><span><\/span><\/p>\n<p><span>Que signifie en pratique le crit\u00e8re du %22lien substantiel%22 ?  <\/span><\/p>\n<ul>\n<li><span>Si vous vivez \u00e0 l&apos;int\u00e9rieur de l&apos;UE, vos demandes ont g\u00e9n\u00e9ralement un lien substantiel avec l&apos;UE.<\/span><span><\/span><\/li>\n<li><span>Si vous vivez en dehors de l&apos;UE, vous devez d\u00e9montrer l&apos;existence d&apos;un lien substantiel entre votre demande et l&apos;Union europ\u00e9enne. C&apos;est le cas lorsque vous \u00eates un fournisseur de contenu dont les spectateurs ou les lecteurs vivent dans l&apos;UE, ou lorsque vous d\u00e9veloppez des applications destin\u00e9es au march\u00e9 europ\u00e9en. Il ne s&apos;agit l\u00e0 que d&apos;exemples. ADROIT \u00e9valuera au cas par cas si votre demande a un lien substantiel avec l&apos;UE.     <\/span><\/li>\n<\/ul>\n<p><span><\/span><\/p>\n<p>\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parentOrderClass=\u00a0\u00bbdsm_faq_0&Prime;][\/dsm_faq_child][dsm_faq_child dsm_title=\u00a0\u00bbQui prend en charge la proc\u00e9dure de r\u00e8glement amiable ?\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>Conform\u00e9ment \u00e0 l&apos;art. 21 DSA, le fournisseur de la plateforme en ligne doit supporter les co\u00fbts de la proc\u00e9dure. L&apos;utilisateur ne sera pas factur\u00e9 pour le r\u00e8glement des litiges d&apos;ADROITs. <\/p>\n<p>\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parentOrderClass=\u00a0\u00bbdsm_faq_0&Prime;][\/dsm_faq_child][dsm_faq_child dsm_title=\u00a0\u00bbCombien de temps faut-il \u00e0 ADROIT pour traiter ma demande ?\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p>ADROIT est l\u00e9galement tenu de traiter votre demande d&apos;indemnisation en 90 jours ou moins. Cependant, nous sommes beaucoup plus rapides. Apr\u00e8s avoir envoy\u00e9 votre demande, vous recevrez g\u00e9n\u00e9ralement la d\u00e9cision finale trois semaines apr\u00e8s l&apos;envoi.  <\/p>\n<p>\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parentOrderClass=\u00a0\u00bbdsm_faq_0&Prime;][\/dsm_faq_child][dsm_faq_child dsm_title=\u00a0\u00bbQuels sont les domaines d&#039;expertise d&#039;ADROIT ?\u00a0\u00bb dsm_content=\u00a0\u00bb<\/p>\n<p style=%22font-weight: 400;%22>ADROIT r\u00e9glera les litiges, sans frais pour l&apos;utilisateur, sur la base d&apos;une expertise av\u00e9r\u00e9e dans les domaines concern\u00e9s :<\/p>\n<ul style=%22font-weight: 400;%22>\n<li>Plateformes d&apos;achat et de r\u00e9servation en ligne<\/li>\n<li>Plateformes de partage de contenu et de marketing ax\u00e9 sur le contenu<\/li>\n<li>Crowdfunding et pr\u00eats P2P<\/li>\n<li>Web3, Defi, NFT et plateformes et protocoles fintech<\/li>\n<li>Plateformes de jeux, de paris et de jeux d&apos;argent<\/li>\n<li>Plates-formes d&apos;\u00e9change et places de march\u00e9 B2B, B2C et P2P<\/li>\n<\/ul>\n<p>\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb parentOrderClass=\u00a0\u00bbdsm_faq_0&Prime;][\/dsm_faq_child][\/dsm_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/paralegal-05-1.jpg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb46px|||||\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbAbel||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#011140&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-size: large;\"><strong>Le 12 juillet 2024, RGOAL LTD. est fi\u00e8re d&rsquo;annoncer qu&rsquo;elle est la premi\u00e8re organisation de l&rsquo;UE \u00e0 \u00eatre certifi\u00e9e en tant que fournisseur de r\u00e8glement extrajudiciaire par l&rsquo;Autorit\u00e9 maltaise des communications, le coordinateur des services num\u00e9riques \u00e0 Malte, en vertu de l&rsquo;article 21 de la loi sur les services num\u00e9riques (DSA), l&rsquo;autorisant \u00e0 r\u00e9gler les litiges entre les fournisseurs de plateformes en ligne et les destinataires de leurs services dans toute l&rsquo;Union europ\u00e9enne. 21 de la loi sur les services num\u00e9riques (DSA), l&rsquo;autorisant \u00e0 r\u00e9gler les litiges entre les fournisseurs de plateformes en ligne et les destinataires de leurs services dans l&rsquo;ensemble de l&rsquo;Union europ\u00e9enne.  <\/strong><span style=\"font-weight: 400;\"><\/span><\/span><\/p>\n<p><strong><span style=\"font-size: large;\">Applicable \u00e0 partir du 17 f\u00e9vrier 2024, la loi sur les services num\u00e9riques, une r\u00e9glementation historique visant \u00e0 cr\u00e9er un environnement en ligne plus s\u00fbr et plus responsable, introduit une s\u00e9rie de nouvelles exigences pour les services num\u00e9riques op\u00e9rant au sein de l&rsquo;UE. L&rsquo;une des principales dispositions de la loi sur les services num\u00e9riques est la mise en place d&rsquo;un cadre pour les r\u00e8glements extrajudiciaires afin de traiter efficacement et \u00e9quitablement les litiges entre les utilisateurs et les plateformes en ligne. <\/span><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/a-propos-de-nous\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbA propos de nous\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#033F8D\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/contact\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbPrenez contact avec nous  \u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#033F8D\u00a0\u00bb button_icon=\u00a0\u00bb&#x41;||divi||400&Prime; custom_margin=\u00a0\u00bb50px||50px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb50px||50px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb50px||50px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbAbel||||||||\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-size: large;\"><em>ADROIT est une initiative de RGoal Ltd.<\/em><\/span><\/p>\n<p><span style=\"font-size: large;\">Les plateformes en ligne offrant leurs services au sein de l&rsquo;Union europ\u00e9enne peuvent remplir leur obligation l\u00e9gale conform\u00e9ment \u00e0 l&rsquo;Art. 21 du R\u00e8glement (UE) 2022\/2065 du Parlement europ\u00e9en et du Conseil du 19 octobre 2022 sur un march\u00e9 unique des services num\u00e9riques et modifiant la directive 2000\/31\/CE (Loi sur les services num\u00e9riques) de fournir \u00e0 leurs clients l&rsquo;acc\u00e8s \u00e0 un r\u00e8glement extrajudiciaire des litiges en souscrivant aux services ADROIT. Les fournisseurs de plates-formes et de march\u00e9s en ligne qui sont tenus par la loi sur les services num\u00e9riques peuvent se soumettre \u00e0 nos services de r\u00e8glement extrajudiciaire des litiges de mani\u00e8re ponctuelle ou sur la base d&rsquo;un abonnement. Pour plus d&rsquo;informations, veuillez nous contacter \u00e0 l&rsquo;adresse suivante : <a>stockhausen@rgoal.org<\/a>  <\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/contact\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbPrenez contact avec nous\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|on\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#033F8D\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#DCEBFE\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb50px||2px|||\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbR\u00e8glement obligatoire des litiges en vertu de l&#039;article 21 de la loi sur les services num\u00e9riques\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbAbel||||||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb3_5,2_5&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb scroll_vertical_motion=\u00a0\u00bb0|50|50|100|1|0|-1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb inline_fonts=\u00a0\u00bbAbel\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: normal; font-size: large; font-family: Abel;\">En vertu de l&rsquo;art. 21 de l&rsquo;ASD, certaines plateformes en ligne sont d\u00e9sormais tenues de proposer des options de r\u00e8glement extrajudiciaire pour r\u00e9soudre les litiges li\u00e9s \u00e0 leurs services. Cette obligation vise \u00e0 garantir que les utilisateurs disposent de moyens accessibles et efficaces pour r\u00e9soudre les conflits sans avoir recours \u00e0 des proc\u00e9dures judiciaires longues et co\u00fbteuses. Le m\u00e9canisme de r\u00e8glement \u00e0 l&rsquo;amiable est particuli\u00e8rement important pour  <\/span><\/p>\n<p><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"><\/span><\/p>\n<p><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"> <strong><em> Protection des consommateurs<\/em><em>n<\/em><em>:<\/em><\/strong> Veiller \u00e0 ce que les utilisateurs puissent r\u00e9soudre rapidement les probl\u00e8mes li\u00e9s \u00e0 la mod\u00e9ration du contenu, \u00e0 la suspension des comptes et \u00e0 d&rsquo;autres litiges li\u00e9s aux services.<\/span><\/li>\n<li><span style=\"font-size: large; font-family: Abel; font-weight: normal;\"> <strong><em> Transparence et responsabilit\u00e9 :<\/em><\/strong> Mise en place d&rsquo;un processus transparent qui rend les fournisseurs de services num\u00e9riques responsables de leurs actions.<br \/><\/span><\/li>\n<li><span style=\"font-size: large; font-family: Abel; font-weight: normal;\"><strong><em>Efficacit\u00e9 :<\/em><\/strong> R\u00e9duire la charge qui p\u00e8se sur les syst\u00e8mes judiciaires en proposant des m\u00e9canismes alternatifs de r\u00e9solution des litiges en ligne qui \u00e9vitent les proc\u00e9dures transnationales complexes et prot\u00e9g\u00e9es et qui sont donc plus rapides et moins formels.  <\/span>\n<p><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"> <\/span><\/p>\n<p><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"><\/span><span style=\"font-weight: normal; font-size: large; font-family: Abel;\"><\/span><span style=\"font-family: Abel; font-size: large;\">Alors que l&rsquo;ASD est entr\u00e9e en vigueur d\u00e8s 2022 et que la Commission europ\u00e9enne a entam\u00e9 des mesures d&rsquo;ex\u00e9cution \u00e0 l&rsquo;encontre de plusieurs tr\u00e8s grandes plateformes en ligne (VLOP), aucune de ces entreprises n&rsquo;a pu jusqu&rsquo;\u00e0 pr\u00e9sent se conformer \u00e0 l&rsquo;exigence relative \u00e0 l&rsquo;OOC en raison de l&rsquo;absence d&rsquo;organisme OOC certifi\u00e9 au sein de l&rsquo;UE. Cette situation a chang\u00e9 avec la certification de RGOAL. <\/span><\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/adroit.legal\/fr\/reglement-interieur\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbR\u00e8glement int\u00e9rieur\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#033F8D\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module dsm_animated_gradient_text dsm_animated_gradient_text_0 et_animated\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<h1 class=\"dsm-animated-gradient-text et_pb_module_header\">Organisme certifi\u00e9 de r\u00e8glement extrajudiciaire des litiges selon l&#039;art. 21 DSA <\/h1>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module dsm_tilt_image dsm_tilt_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<a class=\"dsm-tilt-image-wrapper et_pb_has_overlay dsm_overlay_on_hover dsm_tilt_image_link\" data-tilt data-tilt-max=\"35\" data-tilt-speed=\"300\" data-tilt-perspective=\"1000\" data-tilt-scale=\"1\" data-tilt-mobile-disable=\"off\" data-tilt-reverse=\"false\" href=\"https:\/\/adroit.legal\/fr\/a-propos-de-nous\/\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><span class=\"dsm_image_overlay\"><\/span><img decoding=\"async\" src=\"https:\/\/adroit.legal\/wp-content\/uploads\/2024\/07\/HOMPAGE-Color-logo-no-background.png\" alt=\"\" title=\"HOMPAGE Logo couleur - sans arri\u00e8re-plan\" \/><\/span>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module dsm_button dsm_button_0 et_animated et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"et_pb_button_module_wrappers dsm_button_0_wrapper et_pb_button_alignment_center et_pb_module\">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_one et_pb_bg_layout_light dsm-none \"  href=https:\/\/adroit.legal\/fr\/deposer-une-reclamation\/ data-dsm-lightbox-id=\"dsm_button_one_lightbox dsm_button_0\"><span>D\u00e9poser une r\u00e9clamation<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module dsm_dual_heading dsm_dual_heading_0 et_animated  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<h2 class=\"dsm-dual-heading-main et_pb_module_header\"><span class=\"dsm-dual-heading-before\">Nous r\u00e9solvons les litiges. <\/span><span class=\"dsm-dual-heading-middle\">\u00c9quitable, rapide et gratuit.<\/span><\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module dsm_icon_divider dsm_icon_divider_0 et_animated\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dsm-icon-divider-wrapper dsm-icon-divider-align-center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"dsm-icon-divider-before dsm-divider\"><\/div>\n\t\t\t\t<div class=\"dsm-icon-divider-image\"><span class=\"dsm-icon-divider-image-wrap\"><span class=\"et-pb-icon\" style=\"color: #FFFFFF;\">&#x3f;<\/span><\/span><\/div>\n\t\t\t\t<div class=\"dsm-icon-divider-after dsm-divider\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_with_border et_pb_module dsm_card_carousel dsm_card_carousel_0 et_animated dsm_card_carousel_layout_stacked  dsm_card_carousel_badge_hover dsm_card_carousel_equal_height  dsm-card-button-alignment dsm-card-button-alignment-top\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\n\t\t\t\n\t\t\t<div class=\"swiper-container dsm_card_carousel_wrapper\" dir=\"ltr\" data-params=\"[{&quot;direction&quot;:&quot;horizontal&quot;,&quot;effect&quot;:&quot;coverflow&quot;,&quot;slider_effect_shadows&quot;:false,&quot;slider_effect_coverflow_rotate&quot;:&quot;10&quot;,&quot;slider_effect_coverflow_depth&quot;:&quot;0&quot;,&quot;loop&quot;:true,&quot;infinite_smooth_scrolling&quot;:false,&quot;slide_to_show&quot;:&quot;3&quot;,&quot;slide_to_show_tablet&quot;:&quot;1&quot;,&quot;slide_to_show_phone&quot;:&quot;1&quot;,&quot;slide_to_scroll&quot;:&quot;1&quot;,&quot;slide_to_scroll_tablet&quot;:&quot;1&quot;,&quot;slide_to_scroll_phone&quot;:&quot;1&quot;,&quot;space_between&quot;:&quot;25&quot;,&quot;space_between_tablet&quot;:&quot;25&quot;,&quot;space_between_phone&quot;:&quot;25&quot;,&quot;centered_slides&quot;:true,&quot;multiple_slide_row&quot;:&quot;off&quot;,&quot;slide_row&quot;:&quot;1&quot;,&quot;slide_row_tablet&quot;:&quot;1&quot;,&quot;slide_row_phone&quot;:&quot;1&quot;,&quot;speed&quot;:&quot;50&quot;,&quot;autoplay&quot;:true,&quot;autoplay_speed&quot;:&quot;3000&quot;,&quot;autoplay_viewport&quot;:&quot;80%&quot;,&quot;touch_move&quot;:true,&quot;grab&quot;:true,&quot;pause_on_hover&quot;:true,&quot;mousewheel&quot;:false,&quot;auto_height&quot;:true,&quot;equal_height&quot;:true,&quot;equal_height_tablet&quot;:true,&quot;equal_height_phone&quot;:true}]\">\n\t\t\t<div class=\"swiper-wrapper\"><\/div>\n\t\t\t<\/div><div class=\"swiper-button-prev dsm_card_carousel_arrow\" data-icon=\"&#x3c;\"><\/div><div class=\"swiper-button-next dsm_card_carousel_arrow\" data-icon=\"&#x3d;\"><\/div><div class=\"swiper-pagination dsm_card_carousel_pagination\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"dsm_card_carousel_child dsm_card_carousel_child_0 dsm_card_carousel_child_image_animation dsm_card_carousel_child_image_animation_zoom_in swiper-slide et_pb_has_overlay\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\n\t\t\t\n\t\t\t<figure class=\"dsm_card_carousel_child_image_wrapper dsm_card_carousel_child_badge_top_right\"><div class=\"dsm_card_carousel_child_image_background dsm_card_carousel_child_img\"><\/div><span class=\"et_overlay dsm-card-icon-empty\" data-icon=\"P\"><\/span><\/figure>\n\t\t\t<div class=\"dsm_card_wrapper et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\t<h3 class=\"dsm_card_title et_pb_module_header\">Ind\u00e9pendance<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"dsm_card_carousel_child_description\">ADROIT vise \u00e0 fournir une d\u00e9cision de r\u00e8glement \u00e9quitable et rapide dans le meilleur int\u00e9r\u00eat de toutes les parties.<\/div>\n\t\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_more_button \" href=\"\">R\u00e8glement int\u00e9rieur<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"dsm_card_carousel_child dsm_card_carousel_child_1 dsm_card_carousel_child_image_animation dsm_card_carousel_child_image_animation_\u00bbzoom_in_n_rotate swiper-slide\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\n\t\t\t\n\t\t\t<figure class=\"dsm_card_carousel_child_image_wrapper dsm_card_carousel_child_badge_top_right\"><div class=\"dsm_card_carousel_child_image_background dsm_card_carousel_child_img\"><\/div><\/figure>\n\t\t\t<div class=\"dsm_card_wrapper et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\t<h3 class=\"dsm_card_title et_pb_module_header\">\u00bbExpertise<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-336489","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/pages\/336489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/comments?post=336489"}],"version-history":[{"count":4,"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/pages\/336489\/revisions"}],"predecessor-version":[{"id":336826,"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/pages\/336489\/revisions\/336826"}],"wp:attachment":[{"href":"https:\/\/adroit.legal\/fr\/wp-json\/wp\/v2\/media?parent=336489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}