[et_pb_section fb_built=\u00bb1″ fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#001E77″ custom_margin=\u00bb-150px||||false|false\u00bb custom_margin_tablet=\u00bb0px||||false|false\u00bb custom_margin_phone=\u00bb0px||||false|false\u00bb custom_margin_last_edited=\u00bbon|desktop\u00bb custom_padding=\u00bb150px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_header title=\u00bbReglamento de procedimiento \u00bb button_one_text=\u00bbModelo de honorarios\u00bb button_one_url=\u00bbhttps:\/\/adroit.legal\/wp-content\/uploads\/2024\/10\/ADROIT-Fee-Model-.pdf\u00bb button_two_text=\u00bbSupervisi\u00f3n normativa de la MCA\u00bb button_two_url=\u00bbhttps:\/\/www.mca.org.mt\/initiatives\/digital-services-act-0″ _builder_version=\u00bb4.27.2″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb custom_button_two=\u00bbon\u00bb custom_padding=\u00bb50px||||false|false\u00bb link_option_url_new_window=\u00bbon\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n
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ADROIT se adhiere al siguiente Reglamento Interno. Nuestro Reglamento Interno ha sido aprobado como conforme con el Art. 21 de la Ley de Servicios Digitales por la autoridad competente, la Autoridad de Comunicaciones de Malta, en su calidad de Coordinador de Servicios Digitales. <\/p>\n
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Por lo general, los procedimientos de ADROIT son gratuitos para los demandantes. Para m\u00e1s informaci\u00f3n, consulta nuestro Modelo de honorarios. El Reglamento s\u00f3lo est\u00e1 disponible en ingl\u00e9s para evitar confusiones. <\/p>\n
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[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#DCEBFE\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb25px|25px|25px|25px|false|false\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb box_shadow_style=\u00bbpreset1″ global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bb\u00a7 1 Nature of ADROIT\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n
a.<\/strong> ADROIT is an independent Alternative Dispute Resolution entity, set up under Art. 21 of <\/span>Regulation (EU) 2022\/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000\/31\/EC (Digital Services Act or DSA)<\/span>. <\/span> <\/p>\n b.<\/strong> ADROIT is hence acting in domestic and cross border disputes as an out-of-court dispute settlement body in the sense of Art. 21 DSA<\/span>, for the following types of disputes arising between users and providers:<\/span><\/p>\n i. Decisions whether or not to remove or disable access to or; restrict visibility of the information The settlement of such disputes shall not be binding on either party.<\/span><\/p>\n c. <\/strong>ADROIT consists of the Executive board, the Panel of Experts and its team of Case Decision Makers as defined below.<\/span><\/p>\n d.<\/strong> All of ADROIT’s Case Decision-Makers have committed to the Standards laid out in ADROIT\u2019s Code of Conduct and are completely independent and impartial in their decision-making. There is no influence from third parties or from the Board of Directors. <\/span><\/p>\n e.<\/strong> ADROIT offers ADR services only and is not part of the Malta Arbitration Centre. The decisions are not enforceable as arbitration awards. <\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 2 Definitions\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n For the purpose of these Rules of Procedure the following terms shall be defined as set out below:<\/span><\/p>\n a.<\/strong> \u201cRecipient<\/strong>\u201d means the <\/span>recipients f of digital services online-platforms or very large online-platforms, irrespective of whether these are natural persons or corporations with legal capacity, businesses or Recipients within the meaning of civil law. <\/span> <\/p>\n b.<\/strong> \u201cProvider<\/strong>\u201d means the provider <\/span>of online-platforms or very large online-platforms. <\/span> <\/p>\n c.<\/strong> \u201cMembers<\/strong>\u201d of ADROIT are all persons involved in dispute resolution, in particular the Executive Board, the Case Decision-Makers and the panel of experts. <\/span><\/p>\n d.<\/strong> \u201cCase Decision-Maker<\/strong>\u201d means the person who is appointed by ADROIT and is responsible for the dispute resolution of the specific case. <\/span><\/p>\n e.<\/strong> \u201cManagement Board<\/strong>\u201d shall mean the ADROIT Management Board consisting of the Executive Officers and Shareholders of RGOAL Ltd.<\/span><\/p>\n f.<\/strong> \u201cPanel of Experts<\/strong>\u201d is a group of legal and technical experts from different fields who are appointed by the Board on a case by case basis as required.<\/span><\/p>\n g.<\/strong> \u201cDigital Services Act<\/strong>\u201d or \u201cDSA<\/strong>\u201d means Regulation (EU) 2022\/2065 of the European Parliament and of the Council of October 19, 2022 on a single market for digital services and amending Directive 2000\/31\/EC (Digital Services Act).<\/span><\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 3 Scope of the Procedure\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n a. Admissible disputes <\/span><\/p>\n <\/span><\/strong><\/p>\n b. Inadmissible Disputes c. Decision on Admissibility and Appeal <\/strong><\/p>\n <\/span><\/strong><\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 4 Procedure of Dispute Settlement\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n a.<\/strong> Following the general principle of fairness, equity and good faith as it firmly established in the national and European legal framework, ADROIT\u2019s proceedings are based on the assumption that the parties have a genuine intention to resolve the dispute and will thus respect for the process and understand its requirements for honesty and sincerity and reasonable mutual cooperation and consideration for the interests of the other party. Where one of the parties disregards these principles, ADROIT reserves the right to issue a judgement by default or to terminate the proceedings altogether. <\/span><\/p>\n b.<\/strong> When a case is opened, ADROIT will appoint a Case Decision-Maker from ADROIT\u2019s team with the required knowledge and experience, always ensuring that no conflict of interest exists. The respective case is randomly assigned to the Case Decision-Maker based on the internal distribution key. The Management Board has no influence on which case-decision maker is appointed for which case. <\/span><\/p>\n c.<\/strong> Standard disputes will be handled by a single Case Decision-Maker.<\/span><\/span><\/p>\n d.<\/strong> Disputes that <\/span><\/p>\n will be reviewed and decided by the Case Decision-Maker and two experts.<\/span><\/p>\n e.<\/strong> In such a case (4. d.) the presiding Case Decision-Maker shall request the Management Board to refer the case to a panel of 3 Case Decision-Makers to pass a decision. The Management Board will choose two experts from ADROIT\u2019s Panel of Experts with the required background and experience (after having ensured no conflict of interest exists) to support the original Case Decision-Maker in the decision (unless the latter chose to recluse him-\/herself from the case and was replaced by an alternative Case Decision-Maker by the Management Board). <\/span><\/p>\n f.<\/strong> Should any Case Decision-Maker be conflicted, or is his impartiality or independence subject to any doubt, the dispute must be referred to an alternative Case Decision-Maker who is himself not under any conflict of interest. The Case Decision-Maker and any supporting experts are obliged to inform the ADROIT board whether he or she has any financial or personal interest in the outcome of the dispute or whether there exists any fact or circumstance or affiliation reasonably likely to create a presumption of bias. The Case Decision-Maker is obliged to report such conflict of interest without any undue delay according to ADROITs Code of Conduct, to which the Case Decision-Maker is contractually bound. Upon receiving any such information ADROIT is obliged to replace the Case Decision-Maker. <\/span><\/p>\n g.<\/strong> It is the sole responsibility of the Recipient submitting a complaint to submit a complete claims form including a concise and clear but complete presentation of the underlying facts and circumstances that are relevant to the dispute. When submitting the dispute, it is the responsibility of the Recipient to furnish all documents which support the claims made or which may otherwise assist in a better understanding of the case. ADROIT reserves the right to request sufficient documentation to verify the identity of the Recipient at any stage of the proceedings. Likewise, Providers are responsible to submit any relevant documents that support their position when replying in the dispute. <\/span><\/span><\/p>\n h.<\/strong> The dispute will be decided based entirely on information submitted by the Parties. ADROIT will use its reasonable efforts to resolve the dispute between the Recipient and Provider by reference to the relevant legal sources, the Provider\u2019s applicable terms and conditions, the licence conditions as the case may be as well as these Rules of Procedure alway having regard to the established frameworks of equitable mediation. <\/span><\/span><\/p>\n i.<\/strong> ADROIT has no investigative powers and will therefore not investigate the facts of the dispute as a matter of principle and is under no obligation to request additional documents or evidence. ADROIT, however, reserves the right to notify a party where essential information is missing that is needed to decide the case provided this does in no way prejudice the impartiality of the processings. Information provided by the Recipient after the opening of the case may not be considered and follow up emails will not be responded to as a matter of policy in the interest of impartiality and resourceful case management. <\/span><\/span><\/p>\n j.<\/strong> Should the Recipient or the Provider not respond to an information request from ADROIT within 14 days, ADROIT may decide based on the decision presented by that time. A default judgement may be issued at the sole discretion of ADROIT. <\/span><\/span><\/p>\n k.<\/strong> Should the Provider fail to lodge a response within 5 days after receiving the claim by e-mail, a decision can be taken by default at ADROIT\u2019s sole discretion.<\/span><\/span><\/p>\n l.<\/strong> Once a dispute has been referred to ADROIT, the Recipient and the Provider should refrain from contacting each other and discussing the dispute. All communication should be channelled through ADROIT. <\/span><\/span><\/p>\n m.<\/strong> All correspondence between ADROIT and the Parties will be by e-mail and will be accessible for the opposing party upon request. ADROIT will not enter into any verbal communication with any Party regarding ongoing proceedings. <\/span><\/span><\/p>\n n.<\/strong> Correspondence with ADROIT shall be in English.<\/span><\/span><\/p>\n o.<\/strong> ADROIT and ADROITs Case Decision-Makers will always act impartially and in good faith during the proceedings.<\/span><\/span><\/p>\n p.<\/strong> Any decision that ADROIT renders has to be clear to both parties and actionable. <\/span><\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 5 Representation\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n a.<\/strong> The Parties are not obliged to retain a lawyer or a legal advisor, but they may seek independent advice or choose to be represented or assisted by a third party at any stage of the procedure.<\/span><\/p>\n b.<\/strong> Should a party opt for representation by a legal advisor, the respective mandate is to be evidenced to ADROIT before a formal case can be opened.<\/span><\/p>\n c.<\/strong> Minors below the age of 18 must be represented by a parent, guardian or lawyer at any stage of the procedure.<\/span><\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 6 Termination of Proceedings\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n The proceedings shall terminate <\/span><\/p>\n a. <\/strong>with a final decision made by ADROIT, or<\/span><\/p>\n b. <\/strong>when the Respondent declares immediate remedy after the case was opened and processed by ADROIT, or the parties reach a settlement, or <\/p>\n c.<\/strong> the Recipient declares that he no longer has any interest in continuing the process and withdraws the claim. The Recipient can make such a declaration at any point during the proceedings, or <\/span><\/span><\/p>\n d.<\/strong> if it becomes known to ADROIT that a Party has breached confidentiality of the dispute settlement proceedings, especially if the dispute is reported to the media by one of the Parties, or<\/span><\/span><\/p>\n e.<\/strong> if the Provider withdraws from ADROITs jurisdiction through a change of the legal circumstances.<\/span><\/span><\/p>\n <\/p>\n [\/et_pb_text][et_pb_heading title=\u00bb\u00a7 7 Decision of ADROIT\u00bb _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.26.0″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||0px||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n a.<\/strong> ADROIT will make every effort to conclude the dispute resolution process within ninety (90) days of receiving the dispute and all other relevant information required to process the dispute. Where unforeseen factors (like higher complexity of a particular case or force majeure) so require, ADROIT may extend this period by another ninety (90) days in its sole discretion by simple notification to the parties. <\/span><\/span><\/p>\n b.<\/strong> The Decision of ADROIT will be delivered in print by postal service upon express request by one of the Parties.<\/span><\/span><\/p>\n c.<\/strong> The Parties shall inform ADROIT whether they accept the proposed preliminary draft-solution within two weeks after delivery of the draft-solution. Should one or both Parties fail to reply, this shall be interpreted as acceptance of the decision. In cases in which neither party comments within two weeks, the electronically delivered preliminary draft-solution automatically converts into a final decision without the need for further notification by ADROIT. A final document can be issued upon request by either party. If a party comments on the preliminary draft-solution, ADROIT will consider any such submissions as far as they are legally or factually relevant for the final decision. a further final decision will be issued, which must again be served on the parties electronically. <\/span><\/span><\/p>\n d.<\/strong> The proposed solution reached within ADROITs proceedings may be different from an outcome determined by a competent court or tribunal in the same subject matter.<\/span><\/span><\/p>\n e.<\/strong>
ii. Decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients;
iii. Decisions whether or not to suspend or terminate the recipients\u2019 account;
iv. Decisions whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients. <\/span><\/p>\n
<\/strong>Disputes submitted to ADROIT shall be admissible provided that:<\/span><\/p>\n\n
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<\/strong>Disputes are inadmissible if:<\/span><\/p>\n\n
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